Terms of Use

1. Acceptance of Terms

By accessing and using Tracemate HQ (the "Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use this Service.

We reserve the right to update or modify these terms at any time. We will notify you of material changes by updating the "Last updated" date and, where appropriate, by email. Your continued use of the Service following any changes constitutes your acceptance of the new terms.

2. Description of Service

Tracemate HQ is a platform for tracing objects to create highly customized Gridfinity bins. Our Service allows users to:

• Upload and trace object outlines from photographs
• Generate custom Gridfinity-compatible bin designs
• Configure bin dimensions, features, and cutout parameters
• Export designs in STL format for 3D printing
• Save and manage design projects

The Service generates 3D model files based on your inputs and configurations. The actual 3D printing is performed by you using your own equipment or third-party printing services.

3. User Accounts

3.1 Registration

To access certain features of the Service, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account at help@tracematehq.com.

4. Subscriptions and Payments

4.1 Merchant of Record

All subscription purchases are processed by Polar.sh, which acts as our Merchant of Record. When you purchase a subscription, you are entering into a purchase agreement with Polar.sh, not directly with Tracemate.

Polar.sh handles all payment processing, billing, tax calculation, and tax remittance on our behalf. This arrangement ensures proper tax compliance globally and enables us to offer our Service in countries worldwide.

4.2 Pricing and Billing

Subscription pricing is displayed on our website and within the Service. Prices may vary by region and are subject to applicable taxes. We reserve the right to modify pricing with reasonable notice.

4.3 Refund Policy

Refund requests are handled in accordance with Polar.sh's policies.

Important: Failed 3D prints, print quality issues, or designs that do not meet your expectations are not grounds for a refund of your subscription. See Section 7 (3D Printing Disclaimer) for more details.

5. User Content

You retain ownership of any content you upload to the Service, including images, designs, and project files ("User Content"). By uploading User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process your content solely for the purpose of providing the Service.

You represent and warrant that:

• You own or have the necessary rights to your User Content
• Your User Content does not infringe upon the intellectual property rights of any third party
• You have any necessary permissions to photograph and trace the objects in your images

6. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the intellectual property rights of others
• Upload malicious code or attempt to compromise the Service
• Engage in any activity that disrupts or interferes with the Service
• Attempt to gain unauthorized access to any part of the Service
• Create designs intended for illegal purposes or weapons of any kind
• Use automated systems or bots to access the Service without our express permission

7. 3D Printing Disclaimer

7.1 Your Responsibility

You are solely responsible for reviewing, verifying, and testing any STL or 3D model files generated by the Service before printing. This includes but is not limited to:

• Checking the model for errors, manifold issues, or printability problems using slicer software or mesh analysis tools
• Verifying that dimensions, clearances, and tolerances are appropriate for your specific 3D printer and materials
• Ensuring the design is suitable for your intended use case
• Adjusting print settings (layer height, infill, supports, etc.) as needed
• Performing test prints with inexpensive materials before committing to final prints

7.2 No Guarantee of Print Success

We do not and cannot guarantee that any design generated by the Service will print successfully. 3D printing success depends on many factors outside our control, including:

• Your specific 3D printer make, model, and condition
• Filament or resin type, quality, and storage conditions
• Print settings and slicer configuration
• Environmental conditions (temperature, humidity)
• Bed adhesion, leveling, and calibration
• Your experience level with 3D printing

7.3 No Refunds for Failed Prints

Failed 3D prints, print quality issues, wasted material, or designs that do not meet your expectations are not grounds for a refund of your Tracemate subscription. By using the Service, you acknowledge and accept this limitation.

7.4 Fitness for Purpose

We make no representations or warranties regarding the fitness of any generated design for any particular purpose. You are responsible for determining whether a design is suitable for your intended application, including considerations of:

• Structural integrity and load-bearing capacity
• Material compatibility with stored objects
• Safety requirements for your use case
• Compliance with any applicable regulations or standards

8. Limitation of Liability and Disclaimers

8.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. We expressly disclaim all implied warranties, including but not limited to:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy, reliability, or completeness of any designs

We do not guarantee that the Service will be uninterrupted, secure, error-free, or that any defects will be corrected.

8.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRACEMATE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Costs of materials, time, or resources used in 3D printing attempts
• Damage to 3D printers, equipment, or property
• Personal injury or property damage arising from printed objects
• Any damages arising from your use of or inability to use the Service

Our total cumulative liability for any claims arising from your use of the Service shall not exceed the amount you paid to us (if any) in the twelve (12) months preceding the claim.

8.3 Indemnification

You agree to indemnify, defend, and hold harmless Tracemate and its affiliates from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your infringement of any third-party rights
• Any 3D prints you create using designs from the Service

9. Intellectual Property

The Service and its original content (excluding User Content), features, and functionality are owned by Tracemate HQ and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

The Gridfinity system was created by Zack Freedman and is used in accordance with its open-source license (MIT License). We are grateful for his contribution to the 3D printing community.

10. Termination

We reserve the right to terminate or suspend your account and access to the Service at our sole discretion, without notice, for conduct that we believe:

• Violates these Terms
• Is harmful to other users, us, or third parties
• May expose us to legal liability

Upon termination, your right to use the Service will immediately cease. You may export your data prior to termination by contacting us.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall first be attempted to be resolved through good-faith negotiation. If unsuccessful, disputes shall be submitted to the exclusive jurisdiction of the courts of Germany.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

13. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: help@tracematehq.com